Blog - A Learning & Development Perspective

24th Oct 2012



Full speed ahead as they say in the Navy! The last 3 weeks has seen the L&D team engaged in a busy programme of learning delivery and personal development.

Congratulations to Emerson on achieving his NAPPI Level 2 Trainers Award.  Now delivering a comprehensive programme of NAPPI training across the region, he is also working with service managers to organise refresher training for existing staff. He has quickly established himself as a quality practitioner.  The NAPPI Quality Team recently commented:

“your facilitation skills stand out a mile here in the way you have checked for learning appropriately and in how you have supported the more experienced staff to allow newer members of the team to speak”


“Really pleasing to hear of this training so soon after your trainer programme. Great to hear how you eased into the training and became more comfortable. Most essential is that learning is achieved which you confirm well within your portfolio”

Go Emo!

Reflecting the importance of NAPPI as a core philosophy and support framework within Heathcotes, there are now 5 NAPPI qualified trainers within the company.  We recently held a standardisation event at Head Office to agree and implement procedures to ensure we work within the BILD Code of Conduct; confirm structure for NAPPI Levels 1 and 2 training, as well as explore delivery of refresher training through workshops, which Emo and Keeley are now taking forward.

Mick continues to deliver mandatory and specialist learning throughout the regions. Our recently launched “Understanding, Communicating with and Supporting People with a Learning Disability” course is proving to be especially popular.  This learning package gives staff an overview of and opportunity to discuss Learning Disability awareness; basic communication skills - particularly non-verbal and creative communication with people with profound and multiple learning disabilities (PMLD); and Autism Awareness.  One learner wrote:

“well conducted training and very informative, reminded us to treat people with respect and view them as individuals not as a group.  I have learned a lot about learning disabilities today and feel I have bettered my knowledge”

East Midlands based managers have also had the chance to reflect on and improve their time management skills at a recent training event at the Rolls Royce Leisure Club in Hucknall.  With a core theme based around Oncken and Blanchard’s theory of “monkey management”, managers worked on identifying priorities, performance bottlenecks, delegation and effective planning and forecasting techniques.  There were some lively and productive debates which reflected the different leadership styles and personalities of the managers there.  One manager wrote:

“It made me think about my role and realise the actual load I have, and think about how to prioritise it, and delegate some of it. I will be using what I have learned to manage my time whilst working"

On a more strategic level, Mick is working on three major projects - design and delivery of a new induction programme to commence in November 2012; implementation of a Level 5 Leadership in Social Care Award in partnership with Chesterfield College to commence in January 2013, and active utilisation of the NMDS framework to improve quality and compliance.