Compliments and Complaints

We value and encourage your feedback; we use this to improve the services we provide.  To share positive feedback with us please complete the form below. If you would like to speak to us about your feedback, please provide your telephone number and we will be in touch.
The Heathcotes Group view complaints as a valuable source of feedback. We investigate all complaints and try to learn from them to continuously improve the service we provide. Wherever possible, we encourage local resolution of complaints and would advise you to contact the Service Manager in the first instance. Alternatively, you can make a complaint online by completing the form below and we will get back to you as soon as possible.  If would like to view our complaints policy, you can download a copy here

Compliments & Complaints Form

Compliment Complaint

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