An Inspector Calls!
Two homes in the Heathcotes Group have recently been inspected by the CQC, under the new Essential Standards of Quality and Safety - Heathcotes Balby and Heathcotes Blythe Bridge. Both inspections were very rigorous and had a strong focus on speaking 1:1 with employees and service users. The watchword for both inspections was 'evidence,' with the CQC inspector looking for documentary evidence of all our assurances of compliance. Barry Price, Regional Manager responsible for Heathcotes Balby said, "This was our first ever inspection under the new Essential Standards, so I did feel a little apprehensive - it went really well though and I'm certain we were able to demonstrate the excellent service that's being provided at Heathcotes Balby."
Tracy Mason, Regional Manager responsible for the Blythe Bridge service said, "I was part of the working group that devised our organisational response to the new inspection regime, so whilst I was a bit nervous about our first inspection under the new Act, I knew that we'd done so much hard work on compliance that all we needed to do on the day was demonstrate that compliance with evidence. I'm sure we did that."
Brendan Kelly, Head of Operations for the Heathcotes Group said, "We always welcome scrutiny of our practice and try to encourage a culture where inspections are seen as another opportunity for continuous improvement . We've been inspecting ourselves under the new Act for some months now, so it will be very positive to get the regulators view on our compliance. I very much look forward to the reports resulting from these inspections."