Employee Focus - Jackie Nelson
Jackie Nelson commenced work at Heathcotes Whitley in 2008. During this time, she has shown her commitment to the individuals who use the service, through always demonstrating a positive, enthusiastic approach. She displays empathy towards the people she supports at all times, and adapts herself brilliantly when interacting with people who have complex support needs.
Jackie also takes it upon herself to mentor new staff members, ensuring that she provides them with the correct knowledge that they will require when starting a new role. She takes on the role and responsibility of Acting Team Leader from time to time and always ensures the running of the home is smooth. She continuously contributes her ideas about different activities in and out of the home and will always try her best to help out whenever she can.
Line Manager Gemma Hollingsworth said, "Jackie is a real hard worker, a team player and a genuinely nice person to be around. Keep it up Jackie - we appreciate your hard work!"