Merry Christmas and Happy New Year from all at Heathcotes Group
As 2016 draws to a close, we have been looking back at our successes and challenges over the past year and looking forward to our exciting plans for 2017. It’s been another busy year for the Heathcotes Group and we’d love to share with you some of the exciting activities, key appointments and developments that have taken place throughout the year.
In 2016 we have supported over 300 service users to lead happy and fulfilled lives and further develop their independent living skills. We have supported almost 20 service users to move to a more independent setting or return back to their family home. We have been very busy in services this year, encouraging our residents to participate in meaningful activities; we have seen coffee mornings, work placements, holiday’s, parties, charity fundraising and some fantastic Christmas activities in the run up to the festive period.
In Summer we attended our ‘Going for Gold’ event, following the introduction of a new gold standard in 2015, for services that achieved 90% in their internal quality audit. Currently, 92% of our services have achieved gold standard, which we were proud to celebrate at this year’s event. We continue to work hard to ensure that our services deliver high quality care and despite the sector-wide downturn in services inspected as Good by CQC under the new inspection regime, we maintain our reputation for high standards of care in small, community settings.
Our internal Quality Assurance Team have amended and updated our internal quality assurance framework to reflect changes in legislation, or the expectations of our commissioners and regulators. A big focus this year for example, has been the redesign and implementation of a new Care Plan and Health Action Plan system, which reduces repetition and enables our employees to better understand the support needs of the people they work with.
Our two specialist personality disorder services, in Leeds and Nottingham, opened mid year and we are already seeing positive outcomes being delivered. We can’t wait for our first cohort of clients to complete their 12 months of DBT and for them to have learned the skills they require to move on to greater independence and achieve their goals. To support these services, we employed a Specialist Occupational Therapist- Cathy Conway- to provide the full Dialectical Behavioural Therapy (DBT) programme, enabling service users to receive therapeutic input outside of a hospital setting.
It has been a busy year for us in terms of growth. We made our first move down South with the acquisition of two small groups, led by our new Managing Director, Mikkel Togsverd. The staff and service users have settled well and we look forward to expanding our presence in the South further in 2017. We have also seen new developments in Leeds, Nottingham, Derby and Erdington. We aim to continue our steady growth in 2017 with plans already in place to develop in Chesterfield, Wakefield and Cumbria.
Brendan Kelly- Director of Operations- expresses his personal thanks for our successes this year:
‘I would like to commend and thank all of our stakeholders;
Our employees – who are the lifeblood of our organisation and without whom, our continued growth and success simply would not happen.
The people we support – who are unique, amazing and complex individuals, with their own stories and an absolute right to the very best service we can provide.
Their friends and families – who challenge, help and support us to do the very best for their loved ones.
Professionals - who work hard every day to support the amazing individuals we work with in all of our services. It is a difficult and challenging time to work in Health & Social Care and despite funding cuts, reorganisations, increased caseloads and political turmoil, we are privileged and proud to engage every day with dedicated, knowledgeable and caring Social Workers, OT’s, Community Nurses and others, who work with us in partnership to provide the very best care and support we can.
To all of those people, and all of you, I should like to wish a very Happy Christmas and a peaceful and prosperous New Year. ‘
We’ll be here if you need us over the Christmas period; please call our Commissioning Team on 01246 556 453 if you need assistance with a referral during office hours or call 07739 268 042 out of hours.
We’d like to take this opportunity to wish you a very Happy Christmas and a prosperous New Year. Enjoy the festivities and we’ll see you in 2017!