"the staff are really good..."

14th Dec 2011

Heathcotes Oadby:

  • People we spoke to during our inspection visit told us that there were usually enough staff available and they felt they all got on well together. One person told us; "The staff are really good. There is always someone to talk to and to have a laugh with."
  • The atmosphere in the house was friendly and relaxed.
  • When a person became anxious and distressed staff took prompt action to help calm them and distract them.
  • We spoke to some people's relatives to ask for their views on the service provided. One of these told us they felt their relative was well supported because their individual needs were taken into account; "They are part of a community but also have their own privacy and space."

CQC Inspection Report, November 2011