Dear Friend,

Some time ago, I wrote to you to thank you for your ongoing support during this very difficult time – and to express my solidarity with all of you, in helping us to manage the spread of COVID-19 in our services by avoiding visits to your relatives and loved ones. I cannot express enough my profound pride and gratitude in how we have worked together to keep the people we support, our employees and your families safe.

Despite the Government’s gradual relaxation of lockdown rules, the situation remains precarious – as evidenced by the recent decision to place Leicester back into more robust measures. In addition, the people we support are formally regarded as more vulnerable to the virus and on that basis, we continue to be cautious and vigilant. I am happy to report that incidences of infection in our services remain low – and that is due in large part to the diligence and hard work of our front line colleagues, who I’m sure you will agree have gone above and beyond the call of duty in managing this unprecedented situation.

It is my intention to continue to keep the virus out of our services, and every action I take has the safety and wellbeing of the vulnerable people we support, and my colleagues, at its heart; that has been my motivation from the beginning, and continues to be the case. On that basis, I am writing to advise you that visits to our services remain prohibited for the time being – as do home visits for the people we support. Individual Registered Managers have the ability to make arrangements on a case by case basis for outdoor meetings with family members from one household, and I hope that where appropriate, you have been able to arrange that, subject to appropriate risk assessment.

I would also like to thank you again for your ongoing support and assistance, and ask that if you are able, you express your gratitude and appreciation to the amazing Service Managers and Support Workers who have worked throughout this crisis, sometimes at great personal sacrifice, to keep your relatives and loved ones safe and well. It really does mean a lot to them.

Thank you again – and as ever, I give you my solemn promise that we are doing everything we possibly can to manage this situation and keep everyone safe.

With very best wishes,

Brendan Kelly, Group Managing Director

For further information on Heathotes’ updated Covid-19 Policy, please download our full document here:

Covid-19 Policy


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